Overview

The Honu Operations Application is an integrated system designed to manage daily operational tasks, including inventory tracking, site forms, and shift reports for a large-scale operation. As the Product Manager for this project, I coordinated across multiple teams, including medical staff, on-site managers, and executive leadership, to ensure that the system met the needs of all stakeholders. The application automates data entry, processes reports in real-time, and prioritizes emergency submissions, providing managers and teams with immediate visibility into operations and streamlining decision-making.

Problem

Before the development of the Honu Operations Application, the company relied on manual processes and disconnected tools to manage critical daily reports, inventory logs, and operational forms. This created bottlenecks in reporting, delays in decision-making, and a lack of visibility into key operational data. The need for a centralized, user-friendly system was critical to improving real-time data processing and enabling better communication between medical staff, managers, and the executive team.

My Role

As the Product Manager, I worked closely with on-site managers, medical staff, and senior executives to define the product requirements and translate those needs into actionable features. I facilitated discussions between different stakeholder groups to prioritize functionality and ensure the application addressed the pain points across departments. I also collaborated with engineering and design teams to develop a scalable solution and managed the product roadmap to ensure timely delivery.

Solution

The Honu Operations Application consolidates various operational processes into one unified platform, improving efficiency and communication across teams. Key features of the system include:

• Real-Time Site Form Processing: Daily forms, including shift reports and inventory logs, are completed by staff and processed automatically into the system for immediate visibility and action.
• Emergency Submission Prioritization: The application flags emergency submissions and processes them immediately, ensuring that critical issues are addressed without delay.
• Customizable Dashboards: Managers and executives can access real-time dashboards that provide operational insights, allowing for informed decision-making and quicker response times.
• Integrated Communication Tools: The system streamlines communication between medical staff, on-site managers, and the executive team, ensuring everyone is on the same page and up-to-date on key issues.

Challenges

One of the primary challenges was balancing the diverse needs of the medical staff, who required a straightforward, easy-to-use interface, with the needs of the management team, who required more robust reporting and data analytics features. Additionally, the integration of emergency submission prioritization required careful coordination with various systems to ensure seamless data flow. Maintaining system uptime during the integration process also required close collaboration with IT and operational teams.

Outcome

The Honu Operations Application has been successfully deployed across multiple operational sites, enhancing the efficiency of daily workflows and improving the accuracy of site reports. The automation of daily forms and the real-time processing of emergency submissions has allowed managers to respond to issues quickly, resulting in fewer delays and a more efficient operation. The application has also improved communication between on-site teams and the executive team, ensuring that critical information is shared and acted upon in a timely manner.